Shipping policy
This policy explains where we ship, what it costs, how long delivery takes and what happens if something goes wrong on the way.
At a glance
Free shipping to the United States and Canada.
Orders arrive in 7–10 business days, tracked.
We do not ship outside the United States and Canada.
1. Where we ship and what it costs
Destination Shipping cost Delivery time
United States Free 7–10 business days
Canada Free 7–10 business days
The total you pay is shown at checkout before you confirm the order.
2. Why only the United States and Canada
The machine we sell is the US model, 494490-01. We ship it to US and Canadian addresses only.
3. Processing and dispatch
Business days are Monday to Friday, excluding public holidays. If an order is going to take longer than 10 business days to arrive, we email you before it ships so you can choose to wait or cancel for a full refund.
4. Packaging
Each machine is open box — never used. It ships complete with everything listed on the product page in its original Dyson box, packed in a shipping carton.
5. Tracking
As soon as your order leaves us you receive an email with the carrier and tracking number.
6. Import duties and taxes (Canada)
All prices shown at checkout include relevant taxes, import duties and customs brokerage fees for orders shipped to Canada. You will not be charged any extra fees upon delivery.
7. Address changes and cancellations
Contact us as soon as possible if you need to change the delivery address or cancel. We can change or cancel an order until it has been dispatched.
8. Delays, loss and damage in transit
Carrier delays, severe weather and public holidays can push delivery past the usual window; we keep you updated by email when that happens. If tracking shows no movement for an extended period, contact us with your order number so we can investigate. If the machine arrives damaged, please contact us within 48 hours of delivery with your order number and photos of the box and the machine. This helps us investigate promptly and does not limit your rights under our refund policy or applicable law. If your order is confirmed lost or the machine arrives damaged, we replace it or refund you in full.
9. Contact
Wexford Clean customer care
Email: support@wexfordclean.com
Phone: +1 (256) 802-4413
Wexford Clean, 165 Lincoln St W, Thorsby, AL 35171, United States
Wexford Clean is an independent retailer. We are not affiliated with, endorsed by, or sponsored by Dyson. Dyson and Clean+Wash are trademarks of Dyson Technology Limited and identify the product. The warranty on units we sell is provided by Wexford Clean, not by Dyson.