Refund policy

If the machine is not right for you, you can send it back. This policy sets out how returns work, what condition the machine needs to be in, and how refunds are paid. A fault that appears after the return window is covered by our 1-year warranty.

At a glance
30 days from delivery to start a return.
The machine must come back complete and clean, with the tanks emptied and dry.
Damaged on arrival, faulty, incomplete or not as described: replaced or refunded in full, including shipping.
1. Return window
You can start a return within 30 days of the delivery date shown in your tracking.

2. Condition of the returned machine
You may use the machine to try it. To be accepted, it must come back:

with everything listed under In the box on the product page, including the drying dock and the roller;
clean, with the clean and dirty water tanks emptied and dried;
undamaged, without scratches or dents;
securely packed, ideally in the box it arrived in.
No restocking fee is charged.

3. How to start a return
Email support@wexfordclean.com with your order number and the reason for the return.
We reply with the return address and instructions.
Pack the machine securely and send it back. Please do not send anything before you hear from us.
4. Return shipping costs
For change-of-mind returns, return shipping is paid by the customer. We cover return shipping for machines that arrive damaged, faulty, incomplete or not as described.

5. Refunds
Once the machine arrives back and has been inspected, we email you and refund the original payment method. Your bank or card issuer may take a few more business days to show it.

6. Damaged on arrival, faulty, incomplete or not as described
If the machine arrives damaged, does not work, is missing an item from the list, or is not what the listing describes, contact us within 30 days of delivery with your order number and photos or a short video. We replace it or refund you in full, including any shipping you paid, and we cover the cost of sending it back. This does not affect your statutory rights.

7. After 30 days
A fault that appears after the return window is handled under our 1-year limited warranty.

8. Contact
Wexford Clean customer care
Email: support@wexfordclean.com
Phone: +1 (256) 802-4413
Wexford Clean, 165 Lincoln St W, Thorsby, AL 35171, United States

Wexford Clean is an independent retailer. We are not affiliated with, endorsed by, or sponsored by Dyson. Dyson and Clean+Wash are trademarks of Dyson Technology Limited and identify the product. The warranty on units we sell is provided by Wexford Clean, not by Dyson.